A company involved in making solar panels estimates that 3% of its product is nonconforming. If a random sample of 5 items is selected from the production output, what is the probability that 1 is nonconforming? The cost of rectifying a nonconforming panel is estimated to be $5. For a shipment of 1000 panels, what is the expected cost of rectification?
1. What makes BOSE speakers and products do good? In your discussion, explain why high-quality products and services are the most profitable
2. What compels people to pay the huge cost for these products compared to other least costly goods and services? Analyze one other student’s post concerning quality goods and services.
1. Select a product or service and describe how the dimensions of quality influence its
acceptance.
2. List and explain the six most important factors that influence consumer purchases.
3. What conditions are necessary for empowerment?
4. Compare and contrast Deming’s, Juan’s and Crosby’s perspectives of quality management.
Module 3
5. Draw a fish-bone chart detailing reasons why an airline customer might be
dissatisfied.
6. Explain the seven new management tools.
7. The data shown in the table below are ??¯and ?? values for 24 samples of size?? = 5 taken from
a process producing bearings. The measurements are made on the inside diameter of the
bearing, with only the last three decimals recorded (i.e., 34.5 should be 0.50345).
(a) Set up ??¯ and ?? charts on this process. Does the process seem to be in control? If
necessary, revise the trial control limits.
(b) If specifications on this diameter are 0.5030 ± 0.0010, find the percentage of nonconforming bearings produced by this process. Assume that diameter is normally
distributed.
(c) Perform a process capability analysis using ??¯and ?? charts for the given data.
1. Does it seem reasonable that Stringer is attempting to better organize Sony to remain more competitive? Explain.
Vehicle Maintenance Facility project is a hypothetical corporate vehicle maintenance facility,
and is designed to contain features that are typical in small-scale commercial buildings.
The contract itself is assumed to be a fixed-price, fixed-scope arrangement between an owner
and a general contractor. All code and zoning approvals have been obtained, and construction
can begin immediately upon receipt of the notice to proceed.
The site is located on a city street in an industrial park. The existing slope of the site is minimal,
and bringing the site to finish grade does not require large amounts of excavation. The site plan
contains a large parking lot to allow for vehicle parking and movement during servicing. The
paving is asphalt over graded aggregate base with concrete curb and gutter, and runoff is
handled by catch basins and 18-inch corrugated metal pipe storm drains.
a. Construct a c chart for the number of items per day that are returned for rework. b. Do you think the process is in the state of control? c. Should the owner of the dry-cleaning store take action to investigate why 12 items were returned for rework on day 12? Explain. Would your answer be changed if 20 items were returned for rework on day 12? d. On the basis of the results in (a), what should the owner of the dry-cleaning store do to reduce the number of items per day that are returned for rework?
| nit | |||
| 1 | 7 | 6 | 5 |
| 2 | 3 | 7 | 3 |
| 3 | 6 | 8 | 5 |
| 4 | 3 | 9 | 2 |
| 5 | 4 | 10 | 0 |
a. Construct the appropriate control chart and determine the lower and upper control limits.
b. Are there any special causes of variation?
Explain the importance of identifying and differentiating order qualifiers and order winners. Suppose you want to buy mobile phone apparatus from your nearby market where by there are more than two competing sellers. List separately some order qualifiers and order winners which you will considered when you select/decide to buy
One of the ISO 9000 quality management principles is ‘Customer Focus’. Please answer the following questions in the form of a report:
a. What is meant by ‘Customer Focus’?
b. Why is ‘Customer Focus’ so important to organizations?
c. How can an organization find out whether it is providing the goods and/or services that its customers want, i.e., determine whether their customers are ‘satisfied’?
Each of the above questions should be answered in about 600 to 800 words and your answers should be supported from the literature.
It is expected to include a minimum of 3 journal article references in answer to each question together with any web references that you may use.
In an Appendix to your report provide a Mind Map containing all the important points relating to ‘Customer Focus’ that you have included in your report.
Discuss about the Cost and Quality Management Plan in Harvard Referencing Citation Style.
Your great uncle Luigi, the 1960’s King of frozen Italian foods has left the building. He recently died. Since you were his only living relative, you get his distribution business. Since your uncle was the king in the 1960’s, the business is still operating in the 1960’s. The situation you inherited is as follows:
- 300 hourly workers
- 10 supervisors
- Very high hourly turnover rate – unhappy workers
- One injury per month
- Paper only transactions
- High picking error rate
- No accurate inventory counts
- All picking done by hand
- Only one of three shipping bays can be used at a time due to clutter and staging
You have no idea how your operations stack up with similar operations. Now it’s time for you to figure out various avenues of improvement for your company. Prepare a detailed business report that addresses each of the above items. Make certain the report covers how you would address and recommend corrections for each of the situations mentioned above. You are to include details regarding each type of equipment that you would recommend purchasing, training and incentive programs, and anything else necessary to get the company operating in a world-class modern environment. Feel free to include diagrams, drawings, equipment specifications, etc. as supplemental materials to your written report.
You do have access to the final project rubric if you wish to view it. The main grading components are as follows:
- Minimum of 5 written pages, not including the cover sheet
- An in-depth knowledge of the subject matter is illustrated
- Citing of any outside references
- Professional grammar and punctuation
- Detailed explanations as to how you arrive at your answers/conclusions
Case Study Overview
When Perth was founded in the nineteenth century the waterfront was a center of transportation and
trade. But various twentieth-century developments (a strip of reclaimed waterside parkland; a road
network upgrade) separated the river from the city. Until now, there were very few buildings on the
river, just thirsty underused parkland needing an unsustainable level of irrigation. Perth has been trying
to reconnect to its waterfront ever since.
The Swan Elizabeth Quay is a waterfront precinct that unites central Perth with the Swan River. Its focus
is a 730m terraced promenade surrounding a newly formed inlet, and an island created by excavating
the land that joined it to the shore.
The island is planted with indigenous species to encourage wildlife. It is a venue for large public events
and, between events, a secluded place to relax. There is a children’s playground and the soft garden
landscape is an oasis within the surrounding city. The island has a stone revetment and a sand ramp
designed for small recreational craft and wild swans. There is a water-treatment facility for surface run
off—a sustainability measure to preserve water quality. Elizabeth Quay is programmed for specific uses
including festivals, Anzac Day celebrations, particular performance types and sports including volleyball.
There are places for eating and drinking.
Assume you are a quality manager who has been asked to advise a company on how they can improve their performance for a quality management principle. Let’s assume that you work for a company which makes cameras and lenses.
The lenses for the camera need to deliver on excellent optical performance and should be able to focus properly on any given subject. Lenses have optical properties which can determine the quality of the image or a video, however camera bodies have software which can determine what to focus.
Face recognition and face tracking are used significantly to make sure the subject in this case a person is in focus, while taking pictures or video. There are significant problems in terms of object recognition particularly when it comes to faces.
What are the processes and quality principles which needed to be applied to be able to deliver quality in both photos and videos the camera and lenses together can deliver?
Requirements
TASK
· Write a report about 3000 to 4000 words based on your implementation of process and quality principles in the area given above.
· Provide sample benefits which of your designed proposal.
· Clearly articulate your idea by providing evidence to your report.
what “red flags” might indicate significant deviation from standards for (a) an hourly partner, (b) a store manager, (c) a country manager, (d) the CFO, (e) the CEO? are there any similarities? Why or why not?